Privacy Policy
AVA Advisory Group Pty Ltd (referred to as “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
Our Australian Credit Licence number is 554289, and our Australian Business Number (ABN) is 38 672 192 228.
Collection of personal information
We collect personal information that is necessary for us to provide you with our financial and business advisory services, including debt management services.
The types of personal information we may collect include:
- Name, contact details, and identification information
- Financial information, including income, assets, and liabilities
- Credit history and creditworthiness
- Employment details and history
- Business and financial information
- Any other information necessary to provide our services or manage our relationship with you.
We may collect personal information directly from you when you contact us, complete a form on our website, engage our services, communicate with our team, or otherwise provide information to us.
Use of personal information
Your personal information may be used for the following purposes:
- To assess your financial situation and provide suitable advice and services
- To manage our relationship with you and communicate effectively
- To respond to enquiries and requests
- To provide information about our services, resources, and updates that may be relevant to you or your business
- To comply with legal and regulatory obligations
- For internal management purposes, including risk management, service improvement, and product development
- For marketing and communication purposes, where permitted by law and where you have provided consent where required
- To support our digital marketing and advertising activities, including audience targeting and audience matching on third-party advertising platforms such as Meta/Facebook and Google.
Marketing and advertising
Where you have provided consent, or where otherwise permitted by applicable law, we may use your personal information, including your name, email address, and phone number, for marketing and communication purposes.
This may include sending you information about AVA Advisory’s services, updates, resources, events, or other information that may be relevant to you or your business.
Where you have provided consent, we may also use your contact details for audience targeting, matching, or advertising purposes on third-party advertising platforms, including Meta/Facebook and Google. This may allow us to provide you with relevant AVA Advisory advertising or communications across these platforms.
You can withdraw your consent to receive marketing communications or to the use of your information for these marketing purposes at any time by contacting us at marketing@avaadvisory.com.au. You may also opt out of marketing communications by using the unsubscribe or opt-out option provided in our communications.
Disclosure of personal information
We may disclose your personal information to:
- Credit reporting bodies and other financial institutions, as required or permitted
- Our employees, contractors, and service providers who assist us in providing our services
- Technology, software, CRM, marketing, and advertising service providers that assist us with our business operations
- Third-party advertising platforms, including Meta/Facebook and Google, where you have provided consent or where otherwise permitted by law
- Regulatory and governmental bodies as required or permitted by law
- Other parties where you have provided consent or where disclosure is otherwise permitted or required by law.
We take reasonable steps to ensure that third-party service providers handling personal information on our behalf appropriately protect that information.
Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing appropriate physical, electronic, and managerial procedures.
Access and correction
You have the right to access the personal information we hold about you and to request corrections if necessary.
Please contact us using the details below to make an access or correction request.
Changes to our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective upon posting.
Contact us
If you have any questions about our Privacy Policy or the handling of your personal information, please contact:
Shai Nelmida
s.nelmida@avaadvisory.com.au